Privacy Policy

Balbix Privacy Statement
Last updated on 24 September 2024

Introduction

When it comes to your Personal Data (“Personal Data”), Balbix Inc., (“Balbix”, “we”, “us”), as well as our employees, contractors and service providers are committed to providing you with transparency and choice. Balbix is committed to providing reliable and trustworthy information to our customers using a variety of means, which are supported by a comprehensive privacy program. We aim to process Personal Data in accordance with applicable legislation while taking into account and transparently balancing the relevant interests of our customers, ourselves and other stakeholders.

This Privacy Statement (“Statement”) provides an overview of how Balbix, via our websites, mobile applications, products, and services, handles privacy, and how we protect your Personal Data.

This Privacy Statement applies to the Balbix websites, mobile applications, products, and services that link to or reference this Statement and describes how we handle Personal Data and the choices available to you regarding collection, process, access, and how to update, correct and delete your Personal Data. Additional information on our Personal Data practices may be provided in offer descriptions, contractual terms, supplemental privacy statements, or notices provided prior to or at the time of data collection. Certain Balbix products and services may have additional specific privacy notices that describe how we handle Personal Data for those products and services. If any other privacy notice conflicts with this Privacy Statement, such specific notice will take precedence.

If you are located in the European Economic Area (EEA), the United Kingdom or Switzerland (collectively, “Europe”), and unless stipulated otherwise contractually, the controller of your Personal Data is Balbix Inc, which has its principal place of business at 3031 Tisch Way, Suite 800, San Jose, CA 95128 USA.

This Statement only applies to the activities for which Balbix is a “data controller” which means that Balbix decides why and how Personal Data is processed. Balbix may also process Personal Data as a data processor in the context of the services we provide to our business customers. When we process Personal Data on behalf of our business customers, our business customers are data controllers, and they determine why and how the Personal Data is processed. To learn more about the processing of your Personal Data in this context, please refer to their respective privacy policies.

Any Personal Data we receive may be processed by Balbix for the purposes indicated in this Privacy Statement or as otherwise notified to you. We will not process Personal Data in a way that is incompatible with these purposes unless authorized by you.

We take reasonable steps to limit the collection and usage of Personal Data to that which is relevant for the purposes for which it was collected, and to ensure that such Personal Data is reliable, accurate, complete and current.

We will adhere to this Privacy Statement for as long as we retain the Personal Data.

What This Statement Covers

This Statement describes the following general aspects of our collection and processing of Personal Data concerning you.

What Personal Data we collect;
How Personal Data is used and for what purposes;
When and why Personal Data is transferred to third parties;
How we maintain the accuracy, integrity, and security of your Personal Data;
How your Personal data is retained and destroyed;
What individual rights available to you as it pertains to your Personal Data;
Where applicable, how we may process the Personal Data of children under 13 years of age; and
Who you can contact if you have any questions regarding the use of your Personal Data.

Personal Data We Collect

When you visit and use our websites, mobile applications, products, and services, we may collect data or ask you to provide certain data, including Personal Data, about you as you use our websites, mobile applications, products and services and interact with us, for the purpose of helping us manage our relationship with you. “Personal Data” is any data relating to an identified or identifiable individual, and may include name, address, email address, phone number, login (account number, password), marketing preferences, social media account, or payment card number. If we link other data with your Personal Data, we will treat that linked data as Personal Data. We also collect Personal Data from trusted third-party sources such as marketing partners, channel partners such as resellers, and other business partners, and engage third parties to collect Personal Data to assist us. This data may include:

Contact details, such as name, mailing address, email address and phone number;
Shipping and billing data, including credit card and payment data;
Your transaction history;
Data you provide to us to receive technical assistance or during customer service interactions;
Data about other people that you may provide with any program or services;
Data about your computer or device, including browser type and settings, IP address, mobile application version number and traffic data relating to your Internet connection; and
Balbix product performance data and details about how you use our products and services.

When you choose to provide us with Personal Data about third parties, we will only use this data for the specific reason for which you elect to provide it. It is your responsibility to ensure that when you disclose to Balbix Personal Data of individuals other than yourself – such as your contacts, your users or other third parties – you abide by applicable privacy and data security laws, including informing users and third parties that you are providing their Personal Data to Balbix, informing them of how it will be transferred, used, or processed, securing appropriate legal permissions and safeguards required for such disclosures, transfers, and processing. If you choose to provide Balbix with a third party’s Personal Data (such as name, email, and phone number), you represent that you have the third party’s permission to do so. Examples include forwarding references or sending job referrals. You also acknowledge that when we interact with such third-party individuals whose Personal Data you share with us, it is our duty to inform them that we obtained their Personal Data from you. Where applicable, third parties may unsubscribe from any future communication following the link provided in the initial message or as indicated in the “Contact Us” section of this Statement. If you believe that one of your contacts has provided us with your Personal Data and you would like to request that it be removed from our database, please contact us at privacyteam@balbix.com.

If applicable, for more information about what Personal Data we process on a product basis on behalf of our business customers, please refer to the relevant product and service privacy/transparency notices, or contact the relevant Balbix business customer, such as your employer or organization.

How We Process Your Personal Data

We use your Personal Data for the purposes outlined below as well as in the relevant Product Notices on the following grounds:

If you are located in Europe, On the basis of fulfilling our contract with you or entering into a contract with you on your request, in order to:

Create and manage your Balbix account when needed to access communications and services;
Verify your identity and entitlement to products or services, when you contact us or access our services;
Process your purchase transactions;
Update you on the status of your orders;
Allow you to register products or services you purchase;
Manage your subscriptions; and
Provide you with technical and customer support.

On the basis of your consent, in order to:

Subscribe you to a newsletter, send product updates or technical alerts;
Send you marketing communications and information on new products, services and assets;
Communicate with you about, and manage your participation in contests, offers or promotions;
Solicit your opinion or feedback, provide opportunities for you to test software;
Enable you to Refer-a-Friend who may be interested in our offerings, as permitted by law; and
Provide you with interest-based ads on sites other than our own.

On the basis of legal obligations, we are obligated to, for instance, keep records for tax purposes or answer compelling orders and provide information to public authorities.

On the basis of our legitimate interest in the effective delivery of our products, services and communications to you as well as to our other customers and partners in order to:

Communicate commercial promotions and provide quotes for our products and services;
Research and implement product improvements and product updates;
Evaluate and improve the performance and quality of our products, mobile applications, services and websites;
Provide you with a customized experience when you visit our websites and mobile applications;
Allow interoperability within our applications;
Secure our systems and applications;
Allow for the provisioning of services;
Enforce our legal rights; and
Share your data with partners for sales conversions and lead generation.

On the basis of our legitimate interest, we and our third-party partners, may combine the data we collect from you over time from our websites, mobile applications, products and services with data obtained from other sources. We combine your data with other sources to improve user experience on our websites, mobile applications and services we provide. This data is used to better understand and improve the usability, performance, and effectiveness of our websites, mobile applications, products and services to help tailor content or offers for you. Please reference the “Tracking Technologies, Cookies & Do-Not-Track” section below for more information.

On the basis of legitimate interest, we process Personal Data to the extent strictly necessary and proportionate for the purposes of ensuring network and information security, including to resist events, attacks or unlawful or malicious actions that could compromise the availability, authenticity, integrity and confidentiality of stored or transmitted data, or the security of the related services offered by, or accessible via those networks and systems.

Marketing and Community Networking

Balbix has a legitimate interest in promoting our commercial offerings and to optimize the delivery of communications to that effect to our customers and audiences that are most likely to find them relevant. We will therefore collect and process data to that end as explained below. However, where we are legally required to obtain your consent to provide you with certain marketing materials, we will only provide you with such marketing materials where we have obtained such consent from you. If you do not want to continue receiving any marketing materials from us, you can click on the unsubscribe function in the communication or email.

Messages

In addition to the purposes described above, we may, in compliance with applicable legal requirements, use your Personal Data to provide you with advertisements, promotions and information about products and services tailored to you and your needs. This may include demographic data or trend data provided by third parties, where permitted. Contact details, including phone numbers, mail and email addresses, may be used to contact you. If you do not want us to use your Personal Data in this way, you can simply choose not to consent to such use of your data on the webpages and/or forms through which such Personal Data is collected. You can also exercise this right at any time by contacting us as explained below.

Interest-Based Ads

We may provide your data including the data about your interests in our products to third parties for the purposes of serving you more relevant ads. Where Balbix provides you with interest-based ads on a site other than our own, Balbix does not track your other activities on that site. For more information, please see the Tracking Technologies, Cookies & Do Not Track section below.

Data from Third Parties

Third parties may provide us with Personal Data they have collected about you from you or from further online and offline sources, such as marketing data from our partners and third parties such as marketing partners, channel partners, resellers, and other business partners, that is combined with information we already have about you, to provide you with more relevant communications and better tailored offers. We make reasonable efforts to verify that the third parties we engage for such purposes are reputable and law-abiding and we will not solicit them to disclose to us Personal Data we do not have a lawful purpose to collect and process. However, we are not liable for any processing of your Personal Data by such third parties prior to, during or after them providing it to us. We may combine such Personal Data with the Personal Data we already have about you to provide you with a better experience, evaluate your interest in our products or improve the quality of our offerings.

Balbix Community

We may operate forums, websites and related information services, to better assist you in using our products and services, discussing technical issues and sharing your experiences. You should be aware that any data you provide in these public forums will not be kept confidential, as it may be read, collected and used by others who access them. To request removal of your Personal Data from any forum, contact us (See Contact Us section in this statement). In certain circumstances, we may not be able to remove your Personal Data, in which case we will let you know why. Your use of these other services may be subject to additional terms and conditions.

Tracking Technologies, Cookies & Do-Not-Track

Cookies

A cookie is a commonly used automated data collection tool. Cookies are small text files that are placed on your computer or device by websites that you visit or HTML- formatted emails you open, to make websites work, or work more efficiently. We and our partners may use cookies, web beacons, pixel tags, scripts or other similar technologies on our websites or emails to:

Ensure the proper functioning of our websites and the proper delivery of legitimate electronic communications;
Tailor information presented to you based on your browsing preferences, such as language and geographical region;
Collect statistics regarding your website usage;
Provide us with business and marketing information; and
In some cases, to enable a third party to deliver future advertising for our products and services to you when you visit certain websites owned by third parties.

We use different kinds of cookies:

Essential cookies are necessary to provide you with services and features available through our websites. Without these cookies, services you may need, such as shopping carts or e-billing, cannot be provided.
Analytics or customization cookies collect data that is either used in aggregate form to help us understand how the website is being used or how effective our marketing campaigns are, or to help us customize the website for you.
Advertising cookies and tracking scripts are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly delivered and, in some cases, featuring ads based on your interests.

If you do not wish to receive cookies you may be able to refuse them by not agreeing to the use of them upon entering the website. If you do so, we may be unable to offer you some of our functionalities, services or support. If you have previously visited our websites, you may also have to delete any existing cookies from your browser.

We gather certain data automatically and store it in log files. This data may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this log data with other data we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

We use local storage, such as HTML5, to store content data and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store data. Various browsers may offer their own management tools for removing HTML5 content.

Do-Not-Track

There are different ways you can prevent tracking of your online activity. One of them is setting a preference in your browser that alerts websites you visit that you do not want them to collect certain data about you. This is referred to as a Do-Not-Track (“DNT”) signal. Please note that our websites may not recognize or act in response to DNT signals from web browsers. There is currently no universally-accepted standard for what a company should do when a DNT signal is detected. In the event a final standard is established, we will assess how to appropriately respond to these signals. For more detailed information about cookies, Do-Not-Track and other tracking technologies, please visit www.allaboutcookies.org and https://allaboutdnt.com.

Third-Party Data Collection

Cookies may also be placed by third parties to deliver tailored information and content which may be of interest to you, such as promotions or offerings, when you visit third- party websites after you have left our websites. We do not permit these third parties to collect Personal Data (e.g., email address) about you beyond such cookies on our site.

Social Media Features and Widgets

Our websites include social media features, such as Facebook’s “Like” button, and widgets, such as the “Share This” button, or interactive mini-programs that run on our site. These features are usually recognizable by their third-party brand or logo and may collect your IP address, which page you are visiting on our websites, and set a cookie to enable the feature to work properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with any such third-party feature is governed by the privacy policy of the company providing it.

How to Opt out of Interest-based Advertising

We partner with a third party to display advertising on our website or to manage our advertising on other sites. Our third-party partner may use cookies or similar technologies to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising, please click here. If you are in the European Union, you may also do that by clicking here. Please note that if you opt out, you will continue to receive generic ads not based on your interests.

How We Disclose Your Personal Data

We do not sell, lease, rent or give away your Personal Data. We only disclose your Personal Data as described below, within Balbix, with our partners, with service providers that process data on our behalf and with public authorities, as required by applicable law. Processing is only undertaken for the purposes described in this Statement and the relevant product and service privacy notices. If we disclose your Personal Data, we require its recipients to comply with adequate privacy and confidentiality requirements, and security standards.

Partners

We may provide your Personal Data to our partners for the purpose of allowing them to conduct Balbix business. We go through a due diligence review of each partner against our documented partner selection criteria before it is authorized to promote and sell our products and services. Our partners may use your Personal Data to communicate with you and others about Balbix products or services. If you do not wish to receive promotional emails from our partners, you can unsubscribe directly using the unsubscribe link or tool provided in the partner’s email or other communication to you.

Service Providers Processing Data on Our Behalf

We may use contractors and service providers to process your Personal Data on our behalf for the purposes described in this Statement and the relevant product and service privacy notices accessible below. We contractually require service providers to keep data secure and confidential and we do not allow our data processors to disclose your Personal Data to others without our authorization, or to use it for their own purposes. However, if you have an independent relationship with these service providers their privacy statements will apply to such relationships. Such service providers may include in particular contact centers, payment card processors and marketing/survey/analytics suppliers.

Public Authorities

In certain instances, it may be necessary for Balbix to disclose your Personal Data to public authorities or as otherwise required by applicable law. No Personal Data will be disclosed to any public authority except in response to:

A subpoena, warrant or other process issued by a court or other public authority of competent jurisdiction;
A legal process having the same consequence as a court-issued request for data, in that if Balbix were to refuse to provide such data, it would be in breach of local law, and it or its officers, executives or employees would be subject to liability for failing to honor such legal process;
Where such disclosure is necessary for Balbix to enforce its legal rights pursuant to applicable law;
A request for data with the purpose of identifying and/or preventing credit card fraud; or
Where such disclosure of Personal Data is necessary to prevent or lessen a serious and imminent threat of bodily or other significant harm to the data subject or other individuals potentially concerned.

Cross-Border Transfers of Personal Data among Balbix Entities and to Third-Party Vendors

We are a global company and, as such, we process data in many countries. To conduct our business, and in accordance with this Statement, your Personal Data may be transferred to Balbix Inc in the United States, and to subsidiaries and third-party vendors of Balbix Inc located worldwide. All transfers will occur in compliance with data transfer requirements of applicable laws and regulations.

Where Personal Data originating from the European Economic Area is transferred to other Balbix entities or to third-party vendors engaged by Balbix to process such Personal Data on our behalf who are located in countries that are not recognized by the European Commission as offering an adequate level of Personal Data protection, such transfers are covered by alternate appropriate safeguards, specifically standard data protection clauses adopted by the European Commission. If applicable to you, you may obtain copies of such safeguards by contacting privacyteam@balbix.com.

In the process of continuing to develop our business, we may also occasionally acquire subsidiaries or other business entities. As a result of such transactions, and for maintaining a continued relationship with you, we may transfer your Personal Data to a related affiliate.

If we are involved in a reorganization, merger, acquisition or sale of our assets, your Personal Data may be transferred as part of that transaction. We will notify you of any such deal and outline your choices in that event.

How We Protect Your Personal Data

Safeguards

We take reasonable and appropriate administrative, technical, organizational, and physical security and risk management measures in accordance with applicable laws to ensure that your Personal Data is adequately protected against accidental or unlawful destruction, damage, loss or alteration, unauthorized or unlawful access, disclosure or misuse, and all other unlawful forms of processing of your Personal Data in our possession.

Personal Data Breaches

Balbix takes every reasonable measure to prevent Personal Data breaches. When these do occur, we have a process in place to take swift action within our responsibilities. These actions will be consistent with the role we have in relation to the products, services or processes affected by the breach. In all cases, we will work together with affected parties to minimize effects, to make all notifications and disclosures that are required by applicable law or otherwise warranted, and to take action to prevent future breaches. We systematically outline responsibilities in case of Personal Data breaches in our contracts, both with customers as well as with our vendors.

Storage of Your Personal Data

The data we collect from you may be stored, with risk-appropriate technical and organizational security measures applied to it, on in-house as well as third-party servers in the United States, in Germany, the United Kingdom, India, as well as anywhere Balbix or our vendors operate.

Links to Other Websites

Our websites and mobile applications may contain links to other websites, which are owned or operated by other companies. If you choose to visit any linked websites, we encourage you to review their privacy statements carefully, as they may differ from ours. We are not responsible for the content or privacy practices of websites that are owned by companies that are not within Balbix Inc. Our websites and mobile applications may also link to co-branded websites that are maintained by Balbix and one or more of our business partners, who are collecting your Personal Data pursuant to their own privacy practices. We encourage you to read the privacy statements on any co-branded site to which you link for information on the privacy practices of that site.

Children’s Privacy

Our websites and mobile applications are not directed to, nor do we knowingly collect data from, children under 13 years of age. If you learn that a child under 13 has provided us data, please contact us.

Managing Your Personal Data

How long we retain or store your Personal Data

We will hold your Personal Data on our systems for the longest of the following periods:

As long as necessary to maintain our ongoing business relationship, or as needed to provide you with the products, services or information which you are entitled to or can otherwise reasonably expect to receive from us;
For as long as necessary for the purpose for which we collected it or for which you supplied it to us in accordance with any product or service relevant activity or process;
Any retention period that is necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements; or
The end of the period in which litigation or investigations might arise in respect of our business relations or other interactions with you.

For the sake of clarity where Balbix is a data controller processing your Personal Data for our own purposes, your Personal Data will be deleted or de-identified when it is no longer needed for its originally stated processing purposes, or any additional compatible purpose for which Balbix may lawfully further process such data.

Moreover, where Balbix is a data processor processing your Personal Data for the purposes and on the instructions of another data controller or data processor, we will comply with the time limits agreed with that other controller or processor unless we are compelled by applicable laws and regulations to delete such data sooner, or to retain it further.

Our websites, mobile applications and services may provide options such as “Remember me” (for ease of subsequent logins) or local preferences which are saved to the user’s own device (not Balbix systems). To remove this data, users can clear the browser cache or uninstall the mobile application.

If applicable, for more information about how your Personal Data may subsequently be retained on a per product basis, please refer to the product and service specific supplemental information.

Your Privacy Rights

You are able to view and update several elements of your Personal Data through your Balbix account, Zendesk support account, other accounts. Subject to applicable laws, as an individual data subject, you may have the right:

to ask us to provide you with information regarding the Personal Data we process concerning you;
to rectify, update or complement inaccurate or incomplete Personal Data concerning you;
to delete or request the erasure of Personal Data concerning you;
in certain circumstances to obtain of us that we restrict the way in which we process Personal Data concerning you;
to withdraw any consent you may have given for us to process Personal Data concerning you;
to object to our processing of Personal Data concerning you on the basis of our, or of third parties’ legitimate interests;
to obtain of us the portability of Personal Data concerning you which we process using automated means on the basis of your consent or of a contract you have entered into with us; and
in Europe, to lodge a privacy complaint with a supervisory authority if you are unhappy with the way we have handled your Personal Data or any privacy query or request that you have raised with us

Where your exercise of any of the rights above is dependent on Balbix’s action, we will abide by our legal obligation to take reasonable measures to ascertain your identity and the legitimacy of your request, and may ask you to disclose to us any information necessary for that purpose. We will respond to legitimate requests within 1 (one) calendar month or 31 (thirty-one) calendar days (whichever is longer). In certain limited circumstances, we may need to extend our response period as permitted by applicable law. Please be aware that there are exceptions and limitations to each of these rights. Pursuant to any such requests, we may retain certain data necessary to prevent fraud or future abuse or as otherwise required or permitted by law, including to comply with legal obligations we are subject to, as well as to establish, exercise and defend our legal claims.

If you are a California resident under the age of 18, you may be permitted to request the removal of certain content that you have posted on our websites. To make such a request, please contact us at privacyteam@balbix.com.

Internal Review

We conduct an annual self-assessment of our practices regarding Personal Data intended to verify that the assertions we make about our practices are true and that such practices have been implemented as represented.

Contact Us

To exercise any of your rights, or if you have any other questions, concerns or complaints about our use of your Personal Data and its privacy, write to our Privacy Team at the location below:

Balbix Inc. – Privacy Team

3031 Tisch Way, Suite 800, San Jose, CA 95128.
Email us: privacyteam@balbix.com

Data Protection Officer:

Ramki Ramakrishnan, VP Operations
Address: 3031 Tisch Way, Suite 800, San Jose, CA 95128.
Email: DPO@Balbix.com

Changes to this Statement

We reserve the right to revise or modify this Statement at any time. In addition, we may update this Privacy Statement to reflect changes to our data practices. If we make any material changes we will notify you for example by means of a notice on this website. We encourage you to periodically review this page for the latest information on our privacy practices.